Industrial AI: sla

COBIT (Control OBjectives for Information and related Technology)
- ISACA (Information Systems Audit and Control Association)
- wikipedia
Information Technology Infrastructure Library (ITIL)
- wikipedia

ISO 20000
ISO 20000 (which replaces BS15000) defines the requirements for an IT Service Management System. It sets out the main processes to deliver IT services effectively.
- ISO 2000 documents and Toolkit
  - ISO/IEC 20000-1:2005 and 20000-2:2005 ($349)
  - The ISO 20000 Toolkit ($749)

Open Source Business Intelligence Tools Written in Java

http://www.manageability.org/blog/stuff/open-source-java-business-intelligence
(BI, data mining, OLAP, BAM, etc.)


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